The PerformanceStat Potential

The PerformanceStat Potential

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A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication It started two decades ago with CompStat in the New York City Police Department, and quickly jumped to police agencies across the U.S. and other nations. It was adapted by Baltimore, which created CitiStata€”the first application of this leadership strategy to an entire jurisdiction. Today, governments at all levels employ PerformanceStat: a focused effort by public executives to exploit the power of purpose and motivation, responsibility and discretion, data and meetings, analysis and learning, feedback and follow-upa€”all to improve government's performance. Here, Harvard leadership and management guru Robert Behn analyzes the leadership behaviors at the core of PerformanceStat to identify how they work to produce results. He examines how the leaders of a variety of public organizations employ the strategya€”the way the Los Angeles County Department of Public Social Services uses its DPSSTATS to promote economic independence, how the City of New Orleans uses its BlightStat to eradicate blight in city neighborhoods, and what the Federal Emergency Management Agency does with its FEMAStat to ensure that the lessons from each crisis response, recovery, and mitigation are applied in the future. How best to harness the strategy's full capacity? The PerformanceStat Potential explains all.30 Call 311, and you can ask a question, request a service, or (if necessary) get connected to the right person in the right department. ... Performance Review, citizens no longer have to play the game of a€œbluepages roulette. ... rodent infestation, low water pressurea€”the operator enters the relevant information on a computer screena#39;s template designed to contain ... be completed in one day, while a request to repair a surface (such as a sidewalk) would take 30 days.34 311 + CitiTrackanbsp;...


Title:The PerformanceStat Potential
Author: Robert D. Behn
Publisher:Brookings Institution Press - 2014-06-24
ISBN-13:

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